FAQs

Short answers to common ReachyReach questions. Each one links to the full guide.

13 articles

What is a sender seat?A sender seat licenses one LinkedIn sender in the workspace. Teammates who only view or admin do not use a seat. You pay per sender, not per teammate.

Do unused enrich tokens roll over?Monthly company enrich tokens do not roll over. Token packs do not expire. The monthly allowance spends first, then pack tokens you already bought.

Why is company Enrich disabled?Enrich is disabled when the company has no name, URL, or domain, or the workspace has 0 tokens. Add identity first, or buy a pack on Billing.

Why does a sender say No seat?A No seat badge means you have more senders than licensed seats. Extra senders stay in the workspace but do not send until you license a seat.

Why can I not send in Unibox?Account Protection blocked the send. The message was not sent to LinkedIn. The Unibox banner names the reason. Fix that reason, then retry Send.

Can I import from Sales Navigator?No. Session Sales Navigator import is retired. Search the people database or upload a CSV from Contacts, then open Add contacts to continue.

How does the ReachyReach trial work?The Business trial lasts 7 days and includes sender seats plus 150 enrich tokens per seat. After the trial, unpaid senders lose their license.

Who can buy tokens or change seats?Owner or admin can buy token packs and change seats. Members can see the balance on Settings → Billing but cannot start checkout or update seats.

LinkedIn asked for a verification codeEnter the code on the sender as Verification code, then Submit code. Stay on that sender. Do not add a second sender for the same LinkedIn account.

Do you store my LinkedIn password?Owner or admin can save LinkedIn credentials so Connect can run without retyping. Members cannot save credentials or start Connect on a sender.

What is Unibox?Unibox is the shared LinkedIn inbox for every sender in the workspace. Open, Snooze, or mark Done. Account Protection can still block a send.

Company Enrich vs contact EnrichCompany Enrich spends one token and fills the company. Contact Enrich pulls a job title and does not spend a token. They are different actions.

What is a workspace?A workspace has its own senders, campaigns, tokens, and seats. Switch on Settings → Workspaces. Tokens and seats do not move when you switch.