Troubleshooting

Token refunds, seats, launch blocks, sync, and Account Protection stops.

11 articles

Company Enrich did not find the companyIf ReachyReach cannot find the company, the token is returned. Add a clearer name, LinkedIn URL, or domain, then Enrich again on that company.

Out of company enrich tokensEnrich shows Out of tokens when the workspace balance is 0. Owner or admin buys a 1000-token pack on Billing, or waits for the monthly grant.

No seats left or No seat on a senderAdd sender is blocked at capacity. Extra senders keep a No seat badge and do not send until you delete a sender or buy another licensed seat.

Campaign will not launchReview lists each block with a Fix link. Common causes are no sender, no primary list, InMail or Find email still on the graph, or Account Protection preflight.

Blocked by Account ProtectionThe send was not attempted. The banner names the reason. Fix that reason on Safety, Billing, the sender, or Suppressions, then retry the send.

Unibox says Sync delayed or Not synced yetUpdated means the inbox is current. Sync delayed and Not synced yet mean the last pull is old. Check the sender is Active and the kill switch is off.

Write with AI did nothingWrite with AI needs at least one inbound or thread message. Empty threads cannot draft. Failed drafts can be edited or retried from that thread.

Sender stuck on ConnectingWait, then look for Verification code or a missing proxy country. Enter the code on this sender. Do not add a second sender for the same LinkedIn account.

Import method is lockedCRM import still shows Coming soon. People and company database, CSV, and manual add stay available. They do not need a sender product tick.

LinkedIn view limit during company EnrichIf senders are out of LinkedIn views, the token is returned for that view. Domain and size can still fill. Retry the next day if you need the LinkedIn logo.

Contact Enrich still runningContact Enrich pulls a job title from LinkedIn. It does not spend a company enrich token. The job title appears when LinkedIn finishes later.